Junior IT Support Specialist with German Ref. No: 6802

room

Region:
Kraków, małopolskie

assignment

Terms of employment:
Permanent contract

access_time

Working hours:
Flexible


The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.

 Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group.

Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.


Requirements:

  • Min. good command of German (min. B2)
  • Min. good command of English
  • Experience in Customer Service area will be an asset
  • Good knowledge of MS Office
  • Customer Orientation
  • Analytical Skills
  • Problem solving orientation
  • Verbal Communication Skills
  • Independency
  • Proactivity


Responsibilities:

Junior IT Support Specialist will be responsible for users support  with all technical and functional queries regarding the use of various IT tools (e.g. BTM - Business Travel Management tool, SAM ticketing tool, SAP SRM)

The role requires answering inquiries by phone and in respective ticketing tool, resolving users’ problems, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department if not solved within first level.

 

Tasks:

  • Getting to know the process, procedures and standards to extend enabling independent work
  • Determining requirements by working with German speaking customers; Initiating contact with the customer if needed
  • Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information as well as exchanging knowledge with other team members in order to achieve multi-competence skills
  • Resolving problems by clarifying issues  -  researching and exploring  answers and alternative solutions; implementing independently own solutions; escalating unresolved problems
  • Fulfilling service requests - completing transactions; forwarding requests
  • Maintaining process statistics and updating documentation
  • Cooperating with other team members and with 2nd Level Support in order to provide the best service
  • Cooperating and maintaining professional relations with business partners, suppliers and external providers


We offer:

  • Full professional training for new employees
  • Opportunities for further professional development in prospective IT area or others
  • Everyday contacts with German language
  • Work in a renowned company and international environment
  • Great atmosphere in a positive team
  • Development of language competences (partial funding of language courses)
  • Unique package of benefits (e.g. medical services, Multibenefit card, cafeteria package)
  • Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
  • Possibility to adjust the time of work to your private needs – work begins between 7:00 am and 10:00 am


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