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Real Estate Support Center Agent Ref. No: 6822

room

Region:
Kraków, małopolskie

access_time

Working hours:
Flexible

assignment

Terms of employment:
Permanent working contract


The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.

Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group.

Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.


Requirements:

  • Very good command of German (min. B2)
  • Good command of English
  • Experience in customer service or contact center will be an asset
  • Knowledge of Facility Management and ticketing tools will be an asset (e.g. Famos, SSF SAP)
  • Very good communication skill
  • Ability to work in a team
  • Strong service orientation
  • Willingness to learn new tools/processes
  • Availability for business travel (DACH region)


Responsibilities:

The Real Estate Support Center assists the Lufthansa Group real estate management organization by successively taking over the external operative back-office processes. Lufthansa Group real estate management covers the complete life cycle of a building including portfolio management, project management, lease management, space management and facility management. This enables synergies across the group by bundling and uniformly dealing with real estate topics. On the one hand, this increases the flexibility of the real estate organization, on the other hand, increases customer satisfaction.

 

  • Acceptance and qualified handling of incidents or requirements from real estate customers
  • Escalation Management in interaction with the Real Estate organization in German speaking regions
  • Using the facility management tool “Famos” and ticketing tool SSF SAP
  • Working on further facility management topics (e.g. reporting, KPI monitoring, check contract fulfillment, check correct payment)


We offer:

  • Work in a renowned company and international environment
  • Possibility to work in a newly created team
  • Everyday contact with German language
  • Trainings and possibility of professional development
  • Development of language competences (co- funding of language courses)
  • Unique package of benefits (e.g. medical services, Multibenefit card, cafeteria package)
  • Opportunity for business travel in DACH region


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