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IT Support Specialist (Accounting Department) Ref. No: 6972

room

Region:
Kraków, małopolskie

access_time

Working hours:
Flexible

assignment

Terms of employment:
Permanent contract


The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.

Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group.

Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.


Requirements:

  • Professional experience in Customer Service, Call Center would be an asset
  • Very good command of MS Excel (pivot table, analytical functions)
  • Very good English (written and spoken)
  • Analytical skills
  • Team player
  • Customer Orientation
  • Readiness to travel
  • Problem solving orientation
  • Proactivity


Responsibilities:

  • 1st level support for internal company applications (TIGER, Partner Plus Benefit, SEAL) via email and phone
  • Answering inquiries by clarifying desired information - searching independently for information in all available systems and documentation, locating, and providing information as well as exchanging knowledge with other team members in order to achieve multi-competence skills
  • Fulfilling service requests - completing transactions; forwarding requests
  • Tracking of all open incidents/requests and feedback to the user
  • User administration


We offer:

  • Work in a renowned company and international environment
  • Great atmosphere in a positive team
  • Trainings and possibility of professional development
  • Development of language competences (partial funding of language courses)
  • Unique package of benefits (e.g. medical services, Multibenefit card, cafeteria package)
  • Possibility to fulfil a dream about far journeys with attractive discounts for air tickets
  • Possibility to adjust the time of work to your private needs – work begins between 7:00 am and 10:00 am


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