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Process Architect O2C (Billing) Ref. No: 6976

Lufthansa Group Business Services (LGBS) acts as a high-performance center, supplying all part of the Group with new power. We make processes simpler, learner, quicker and more efficient – and, as a result, the entire Lufthansa Group more efficient and successful in the long term.

Our core field is business administration, however we do not do it as usual. We make process dynamic. We operate with data and information that we filter and analysis. We identify potential, merger and optimize them and thus create substantial added value -  for our business partners – for entire Lufthansa Group. 

 

Together we can make a great difference.

 

Region: Kraków, małopolskie


Requirements:

  • Expertise in O2C, in Billing process
  • Knowledge of Process Management (process improvement, gaining efficiency) and Project Management
  • Very good command of English
  • SAP experience
  • Strong interpersonal, communication and co-operation skills
  • Highly independent and systematic approach to work
  • Analytical and conceptual mindset
  • Customer orientation and intercultural competence
  • Openness to international travel (up to 20%)


Responsibilities:

  • Group-wide steering, development, standardization, harmonization and optimization of the O2C process
  • Develops common process definition, measurements, methodology and tools to drive end-to-end process improvements
  • Design, implementation and updating of the processes in scope assuring compliance and quality with lower costs and higher productivity

 

Tasks:

 

  • Defines the process based on input of Process Owner and Process Managers
  • Defines process-specific tools, resources and infrastructure
  • Defines roles and qualifications within the process as well as process trainings
  • Defines process performance indicators
  • Drives process improvement
  • Improves processes in collaboration with Process Owner, Process Managers and Employees
  • Communicates process changes
  • Monitors process performance on an overall level
  • Drives a definition and continuous enhancement of a process
  • Supporting in development and implementation best-practice process strategies for all categories in scope in line with agreed saving targets
  • Identifies process risks and defines mitigation measures and controls
  • Assures process compliance with corporate policies and regulatory guidelines
  • Initiates and steers group wide projects and programs

 


We offer:

  • Possibility to cooperate within the Process Owner community, international environment, connecting representatives from the Company and Group Companies in order to work jointly on the process improvement
  • Opportunity to take part in the design process of the ‘To Be’ End-To-End O2C Processes
  • An attractive training package & development opportunities 
  • Possibility to actively practice project management skills


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