Junior Cash Collector with German Ref. No: 7041

Lufthansa Group Business Services (LGBS) acts as a high-performance center, supplying all part of the Group (400 subsidiaries and associated companies ) with new power. We make processes simpler, learner, quicker and, as a result, more efficient and successful in the long term.

Our core field is business administration (in the areas of Finance, Accounting, HR, Management Reporting, Procurement and IT), however we do not do it as usual. We make process dynamic. We operate with data and information that we filter and analysis. We identify potential, merger and optimize them and thus create substantial added value -  for our business partners – for entire Lufthansa Group. 

Together we can make a great difference.

What do you need to have?

• Master/Bachelor degree or at least accomplished 3rd year of studies in economic disciplines
• Good German and English skills (min. B2)
• Knowledge of processes in the respective field (AR, Cash Collection, OtC) will be a strong plus
• Experience in SSC/BPO environment will be an advantage
• Diligent, independent and systematic approach to work
• Strong interpersonal and communication skills
• Analytical and conceptual mindset
• Ability to be able make decision under time pressure
• Flexibility and adaptability
• Team player attitude
• Customer service orientation

Your area of responsibilities will include:

• Professional and pro-active day to day contact with customers (via phone and email) in order to ensure timely payments
• Identifying of non-payment reasons and managing dunning process
• Open items monitoring and classification
• Ensuring customer’s master data in accounting system to be up-to-date
• Preparing and sending documents or reports for customers and internal departments (e.g.: statement of accounts, balance confirmation, reconciliation files)
• Performing the internal audits tasks according to internal control system
• Providing high quality various reporting both standard and non-standard
• Working closely with customers and internal departments and maintaining excellent customer’s satisfaction and working relationship
• Completing in a timely manner all tasks determined by collection strategy and collection tool
• Realization of tasks defined in yearly objectives and other tasks defined by supervisor and agreed SLA’s and KPI’s

What do we offer?