Customer Service Specialist (Order Management) Ref. No: 7082

Our Client is a global leader in providing  products and systems within healthcare and life sciences which is active in over 40 countries. The company is expanding rapidly and will double in size over the coming years.

The company’s SSC in Krakow provides mainly financial, customer service and HR services to the entities within the Client’s Group.

Region: Kraków, małopolskie

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Our requirements:

• Relevant experience in a Customer Service department, preferably in SSC environment
• Fluent English  
• Flexibility to travel and take part in the transition process (knowledge transfer from other country outside Europe) 
• Good knowledge of Microsoft Office (especially Excel); knowledge of SAP will be an asset
• Very good communication skills especially via calls, ability to maintain professional business contacts
• Strong customer driven focus
• Pro-activeness, improvements driver, problem solver
• Availability to work according to East Coast US time (14:00-22:00)

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Who are we looking for?

To newly established US & Canada Department we are looking for candidates willing to support further development of this department via taking part in transition process as well as helping to implement taken over processes in the receiving team.

This position will grow with time, as will the whole department – after transition period, the focus will shift to making the processes as efficient and simple as possible, to which all employees can greatly contribute. 

If you are interested in helping to build a new department within an existing SSC we invite you to read on!

 

 Main responsibilities: 

• Processing transactions such as basic to medium complexity client orders, basic to medium contract management tasks (as administration of assigned contracts, coordinating of preparation of assigned documentation as well as contract loading, corrections and changes)
• Responds to business and customer inquiries in assigned cases
• Prepares daily and ad-hoc reporting within agreed SLAs
• Contributes to creation and maintenance of process documentation
• Cooperates with internal departments and the business
• Actively contributes in processes improvement initiatives
• Proactively identifies issues or risks and works to resolve them, participating with other team members as needed

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What do we offer?

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