Sorry, this job offer is no longer available !

Senior Customer Service Specialist (Order Management) Ref. No: 7083

Our Client is a global leader in providing  products and systems within healthcare and life sciences which is active in over 40 countries. The company is expanding rapidly and will double in size over the coming years.

The company’s SSC in Krakow provides mainly financial, customer service and HR services to the entities within the Client’s Group.

Region: Kraków, małopolskie


Our requirements:

  • 3-5 years of relevant experience in Customer Service, experience in SSC environment will be an asset
  • Fluent English
  • Flexibility to travel and take part in the transition process (knowledge transfer from other country outside Europe)
  • Advanced knowledge of Microsoft Office, (especially Excel) and SAP
  • Very good communication skills especially via calls, ability to maintain professional business contacts  
  • Strong customer driven focus 
  • Pro-activeness, improvements driver, problem solver 
  • Ability to work according to East Coast US time (14:00-22:00)


Who are we looking for?

To newly established US & Canada Department we are looking for candidates willing to support further development of this department via taking part in transition process as well as helping to implement taken over processes in the receiving team.

This position will grow with time, as will the whole department – after transition period, the focus will shift to making the processes as efficient and simple as possible, to which all employees can greatly contribute. 

If you are interested in helping to build a new department within an existing SSC we invite you to read on!

 

Main responsibilities: 

  • Processes core activities such as complex customer  orders, managing complex and specific contracts
  • Partners effectively with stakeholders to achieve common goals; engages team members and leverages team knowledge
  • Actively contributes with daily activities, acts as reviewer for less complex cases as well as takes on reconciliation and escalation cases
  • Prepares and reviews daily and ad-hoc reporting within agreed SLAs
  • Designs, develops and approves process documentation based on knowledge transfer and gained experience
  • Participates and may lead local and global processes improvement initiatives
  • Coaches junior specialists and specialists on identifying and managing process improvement projects


What do we offer?

accessibility

Open and friendly organizational culture

local_play

Interesting and stable job in multinational company

trending_up

Opportunity for interesting development path

school

Professional trainings

grade

Additional benefit package for working second shift (additional bonus, special funds for taxi and meals)