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Junior IT Helpdesk Specialist Ref. No: 7116

room

Region:
Kraków, małopolskie

assignment

Terms of employment:
Permanent working contract

access_time

Working hours:
Flexible - work begins between 7:00 am and 10:00 am


Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting, IT and Procurement for entire Lufthansa Group.

Krakow Center acts as a high-performance branch, supplying all part of the Group with new power. We make processes simpler, learner, quicker and more efficient – and, as a result, the entire Lufthansa Group more efficient and successful in the long term.


What do you need to have?

  • Some previous experience in Customer Service/IT/Helpdesk area will be an asset
  • Fluent English
  • Good knowledge of Ms Office package
  • Strong communication skills
  • Analytical skills
  • Problem solving orientation
  • Positive attitude :) 


What will you be responsible for?

  • Answering English customers’ inquiries by clarifying desired information: searching independently for information, researching in all available systems and documentation etc.
  • Tracking of issues/problems from first occurrence to final solution
  • Resolving problems by clarifying issues: participating in research and exploring of answers and alternative solutions, participating in solutions implementation, escalating unresolved problems
  • Maintaining database by entering information on regular basis
  • Cooperating with other team members and with respective resolving teams in order to provide the best service
  • Cooperating and maintaining professional relations with business partners


What do we offer?

local_play

Challenging work in an international environment under highest standards

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Job in an inspiring, dynamic and creative team and friendly atmosphere

trending_up

Language skills development opportunities

grade

Attractive benefits and bonus system


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