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Junior IT Helpdesk Specialist Ref. No: 7116

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Region:
Kraków, małopolskie

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Working hours:
Flexible - work begins between 7:00 am and 10:00 am

assignment

Terms of employment:
Permanent working contract


Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting, IT and Procurement for entire Lufthansa Group.

Krakow Center acts as a high-performance branch, supplying all part of the Group with new power. We make processes simpler, learner, quicker and more efficient – and, as a result, the entire Lufthansa Group more efficient and successful in the long term.


What do you need to have?

  • Some previous experience in Customer Service/IT/Helpdesk area will be an asset
  • Fluent English
  • Good knowledge of Ms Office package
  • Strong communication skills
  • Analytical skills
  • Problem solving orientation
  • Positive attitude :) 


What will you be responsible for?

  • Answering English customers’ inquiries by clarifying desired information: searching independently for information, researching in all available systems and documentation etc.
  • Tracking of issues/problems from first occurrence to final solution
  • Resolving problems by clarifying issues: participating in research and exploring of answers and alternative solutions, participating in solutions implementation, escalating unresolved problems
  • Maintaining database by entering information on regular basis
  • Cooperating with other team members and with respective resolving teams in order to provide the best service
  • Cooperating and maintaining professional relations with business partners


What do we offer?

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Attractive benefits and bonus system

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Language skills development opportunities

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Job in an inspiring, dynamic and creative team and friendly atmosphere

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Challenging work in an international environment under highest standards


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Contact us
Pursuant to Art. 24.1 of the Polish Act on Personal Data Protection of August 29th 1997 (Dz.U. of 2002, No. 101, item 926 as amended), we inform that your personal data will be administrated by: AG TEST HR Spółka z ograniczoną odpowiedzialnością Spółka komandytowa (ul. Zwierzyniecka 30, 31-105 Kraków). Your personal data will be processed in order to answear your questions and possibly to present a business proposal, and will not be available for other entities without your prior consent. You are free to access and edit your personal data. Providing your personal data is voluntary.