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Client Performance Operations Analyst Nr ref: 7178

 Our Client is IG – world's No.1 spread betting and CFD provider. The company has offices in 17 countries across five continents, serving over 125,000 active clients worldwide. IG opened its new branch (R&D Center) in Krakow in 2015 and is to hire around up to 250 IT, Digital Marketing and Business Development/ Customer Service and KYC/ Compliance Specialists for new projects and creating new products. It is highly innovative company with strong position on the market, working with new technologies in end-to-end Scrum methodology with best infrastructure and emerging technologies. 

Kraków, małopolskie


  • Previous experience of working in a commercial environment a would be of benefit
  • Previous experience of using Salesforce would be of benefit
  • Outstanding communication skills - ability to communicate well and vary style according to seniority of recipients
  • Exceptional organisation skills
  • Effective message/presentation delivery


  • Lead projects to drive revenue in line with our Group growth levers by identifying and remedying Client-Facing/Commercial inefficiency and seizing Commercial opportunity
  • Lead operational training and managing communication/building relationships with the Region Heads, Country Heads, Client-Facing Team Managers and Representatives
  • Drive Client-Facing future vision by identifying process change/future technology through attendance at relevant conferences and external company visits
  • Setup and lead Client-Facing feedback loops on current tech, process, marketing strategy and future vision
  • Working with the Client Performance Intelligence Team to ensure insights are gained and acted upon from the reporting suite on Client-Facing Teams
  • Help to ensure that, globally, Client-Facing teams are adhering to systems best-practise, providing support and guidance when required (and working closely with the Performance and Development Consultant to implement).

We offer:


Social Package


Trainings and possibility of professional development


Medical Care

  • The opportunity to develop your skills by working in a multi-national/ multi-cultural team
  • Competitive benefit package (incl. Benefit Systems, private healthcare, life insurance)
  • Possibility to work in a highly professional, stimulating and challenging work environment
  • Opportunity to participate in training and development programs
  • Friendly and supportive company culture

Contact us
Pursuant to Art. 24.1 of the Polish Act on Personal Data Protection of August 29th 1997 (Dz.U. of 2002, No. 101, item 926 as amended), we inform that your personal data will be administrated by: AG TEST HR Spółka z ograniczoną odpowiedzialnością Spółka komandytowa (ul. Zwierzyniecka 30, 31-105 Kraków). Your personal data will be processed in order to answear your questions and possibly to present a business proposal, and will not be available for other entities without your prior consent. You are free to access and edit your personal data. Providing your personal data is voluntary.