Being able to work and take decisions under high level of stress and deadlines
Problem and conflict solver
Fluent in written and spoken English language
Responsibilities & tasks:
Manage customer service operations (customer orders, quotes, service invoicing etc) transitioned to SSC on a day-to-day basis to meet the decided objectives, targets and metrics for the department
Ensure that quality and operational excellence objectives and targets are fulfilled for the department
Ensure delivery according to customer and process requirements (SLA)
Together with the business transfer new roles/responsibilities to Krakow team and make sure they support business in excellent way
Understand end to end process in order to propose process changes and play a key role in process standardization, optimization, automation
Build effective and strong relationship with the business as well as with other departments within SSC
Ensure the department is properly staffed and trained to deliver good quality of the service
Encourage competence development within the department
Member of Client's Shared Service Management Team
We offer:
Challenging work in an international environment under highest standards
Attractive benefits and bonus system
Friendly work environment
Opportunity to work with people from different cultures and nations
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