Project Manager in Operational Excellence Ref. No: 6610

The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.

Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group.

Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.

Requirements

• Professional experience in working on complex project with multiple stakeholders in different countries in Finance/HR or IT area
• Professional experience in SSC/BPO environment
• Proven project management qualification (e.g. PMP, Prince2 Professional)
• Fluent English
• Excellent computer literacy, especially in MS Office and Project Management tools
• Excellent change management skills, negotiation and  conflict resolution
• Excellent interpersonal skills, ability to quickly form working relationships, gain credibility and influence stakeholders at all levels, including senior management
• Strong team player with a high degree of flexibility
• Excellent decision making and problem solving ability
• Self-driven and proactive

Responsibilities:

Manages Global Operational Excellence projects, ensuring they are completed on time or managed within agreed time frame, within budget and that the projects’ objectives are met.

• End to end delivery of projects, proactively balancing scope, schedule, budget, risks, outcomes and benefits
• Plan, mobilize and direct projects of high and medium complexity and scale
• Ensure that the project deliverables are on time, within budget and at the required level of quality
• Maintain project plans, schedules as well as issue and action logs and other required project documentation
• Deliver project status reporting on regular or ad hoc basis as required
• Develop and maintain relationships across internal teams
• Contribute to delivery of Project Management Office targets, including controlling the GSDC Project Portfolio
• Support PMO team members and other project leads

We offer:

• Challenging work in an international environment under highest standards
• Attractive career development opportunities
• Job in an inspiring team and friendly atmosphere
• Attractive benefits and bonus system
• Job stability and flexible working time