Terms of employment:
The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.
Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group.
Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.
Junior IT Support Specialist will be responsible for users support with all technical and functional queries regarding the use of various IT tools (e.g. BTM - Business Travel Management tool, SAM ticketing tool, SAP SRM)
The role requires answering inquiries by phone and in respective ticketing tool, resolving users’ problems, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department if not solved within first level.