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Learning Services Support Ref. No: 6803

Who is our Client?

The most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.

It’s  the global business process provider operating in Europe, India and South Africa.

Its goal is simple: to help its wide range of public and private sector clients improve service to their customers.

Our Client has opened two business centres  in Poland: in Kraków and Łódź hiring almost 900 employees.

Region: Kraków, małopolskie

What do you need to have:

  • Excellent English skills (oral and written)
  • Experience of working with customers in English would be an asset
  • Strong communication skills
  • Understand and take pride in delivering great customer service
  • Proactive, with strong multi-tasking and prioritisation skills 
  • Ability to work in line with rotating shift patterns 

What will you do:

  • Working with a team of other Learning Services Support employees, who are focused on delivering market-leading levels of customer service
  • Working with Learning Services’ prestigious client bases, which includes many internationally recognised brands
  • Working closely with our UK operations to support in the delivery of complex training programmes
  • Providing advice and guidance to our Clients in relation to their learning and training needs
  • Providing support, via email and phone, to our Clients with the day to day management of various learning activities
  • Supporting our Clients in booking training and other learning & development activities
  • Sourcing suitable solutions to meet our Client’s learning and development requirements, via our network of approved suppliers
  • Liaising with our suppliers to ensure the successful delivery of services to our clients

What do we offer:

  • A fantastic opportunity to work with a number of well-known brands
  • The opportunity to join a growing team
  • The possibility of being selected to take part in training and transitional exercises in the UK - due to our close ties with Learning Services Business in the UK a large number of our team have spent time working in the UK
  • The opportunity to develop your skills by working in a truly multinational / multicultural team
  • Access to free in-house English classes, with our dedicated English Teacher
  • Access to a number of internal training sessions
  • Benefit package, which includes Multisport Card, private medical healthcare provided by LuxMed, holiday bonus, etc.
  • A positive working environment with a great work–life balance
  • A 30-minute lunch break included in the 8-hour working day
  • A workplace in the city centre, which makes commuting much easier
  • The opportunity to participate in our after-work activities, including our football and volleyball teams

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