HR Operations Manager Ref. No: 6833

For our Client, company located in Kraków, we are currently looking for a person interested in the role of: HR Operations Manager.

Region: Kraków, małopolskie

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Requirements:

• Master’s degree in HR, business administration, or related field
• Minimum 4-6 years of experience managing a team in a shared services environment
• Experience in working in a matrix organization in a global company with a remote employee base
• Sound knowledge of all HR processes and experience in HR systems (SAP, Success Factors, Learning and Knowledge Management Systems)
• Exceptional customer’s focus and service orientation, with the ability to successfully cooperate with various levels of stakeholders within complex organizations
• Experience in Project Management
• Lean Six Sigma experience is a value add
• Fluent in Polish and English (minimum C1 level) and any other European language is an advantage

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Responsibilities:

• Manage services related with Payroll, Personal Administration, Recruitment and Learning & Development
• Ensure the appropriate level of service quality, by monitoring and reporting upon key SLAs and KPIs
• Ensure at all times that policies and procedures are followed, compliance requirements are met and data privacy is kept
• Carry out audits and checks on data changes to ensure ongoing accuracy and processing diligence of direct team and within the EMEA region
• Build effective relationships with all local stakeholders, seeking at all times for synergies with regional and global stakeholders
• Provide stakeholder engagement initiatives across the various business functions to ensure high level of service delivery
• Stay organized in a highly dynamic and complex environment with many stakeholders, requirements and challenges, never losing sight of the voice of the client
• Responsible for the end to end “People’s Management Process” by leading, setting goals, develop all team members and help them to embrace change
• Support the team in all operational tasks ensuring business efficiency and timely delivery by monitoring team’s performance against agreed KPIs
• Lead by example and be part of a team that actively seeks customer feedback to improve levels of service
• Communicate effectively with employees to ensure high levels of compliance, high service levels and address their concerns
• Undertake business projects and initiatives as required by ensuring a lean service oriented approach
• Act as change agent at all times ensuring proper change management initiatives to all business units
• Support and take part in implementation projects and/or lead partial projects during the transition to shared services
• Be ambassador for the shared service organization by supporting the EMEA HR Transformation always looking for opportunities to synergize and align regionally and globally

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We offer:

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