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Process Architect O2C Ref. No: 6976

room

Region:
Kraków, małopolskie

assignment

Terms of employment:
Permanent contract

access_time

Working hours:
Flexible


The Lufthansa Group is an aviation group with global operations and a total of more than 400 subsidiaries and associated companies. It is divided into five business segments, which cover the areas of passenger transportation, airfreight and airline services: Passenger Airline Group, Logistics, MRO, Catering and IT Services. All of the business segments occupy a leading position in their sectors and in some cases are the global market leaders.

Lufthansa Global Business Services (LGBS) operates as an international organization with a worldwide  delivery structure providing business services in the areas of Finance, HR, Revenue Accounting, Management Reporting and Procurement for entire Lufthansa Group.

Krakow Center is the main hub for the delivery organization including also central functions for the group companies covering both standard as well as customized processes for airline business. Besides operations, Krakow Center has also teams specialized in Process Management, Migration Support, Knowledge Management and Continuous Improvement.


Requirements:

  • Extensive professional experience in O2C area
  • Knowledge of Process Management (process improvement, gaining efficiency) and Project Management
  • Very good command of English
  • SAP experience
  • Strong interpersonal, communication and co-operation skills
  • Highly independent and systematic approach to work
  • Analytical and conceptual mindset
  • Customer orientation and intercultural competence
  • Openness to international travel (up to 20%)


Responsibilities:

  • Group-wide steering, development, standardization, harmonization and optimization of the O2C process
  • Develops common process definition, measurements, methodology and tools to drive end-to-end process improvements
  • Design, implementation and updating of the processes in scope assuring compliance and quality with lower costs and higher productivity

 

Tasks:

  • Defines the process based on input of Process Owner and Process Managers
  • Defines process-specific tools, resources and infrastructure
  • Defines roles and qualifications within the process as well as process trainings
  • Defines process performance indicators
  • Drives process improvement
  • Improves processes in collaboration with Process Owner, Process Managers and Employees
  • Communicates process changes
  • Monitors process performance on an overall level
  • Drives a definition and continuous enhancement of a process
  • Supporting in development and implementation best-practice process strategies for all categories in scope in line with agreed saving targets
  • Identifies process risks and defines mitigation measures and controls
  • Assures process compliance with corporate policies and regulatory guidelines
  • Initiates and steers group wide projects and programs


We offer:

  • Possibility to cooperate within the Process Owner community, international environment, connecting representatives from the Company and Group Companies in order to work jointly on the process improvement
  • Opportunity to take part in the design process of the ‘To Be’ End-To-End O2C Processes
  • An attractive training package & development opportunities 
  • Possibility to actively practice project management skills


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  • • żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia oraz ograniczenia przetwarzania a także prawo do przenoszenia swoich danych osobowych;
  • • wycofania udzielonej zgody w dowolnym momencie. Wycofanie zgody, nie wpływa na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej wycofaniem.
  • • Wniesienia skargi do organu nadzorczego (GIODO/PUODO)
Podanie danych osobowych jest dobrowolne, jednakże niezbędne do przesłania zapytania.

Dane kontaktowe administratora danych:
AG TEST HR Spółka z ograniczoną odpowiedzialnością spółka komandytowa: Ul. Zwierzyniecka 30, 31-105, Kraków
Dane-osobowe@testhr.pl

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