Order to Cash (AR) Manager Ref. No: 7067

For our Client - international company - we are looking for candidates for a position of: Order to Cash (AR) Manager.

 

Region: Kraków, małopolskie

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Requirements:

• Understanding of what it takes to lead a multi-country AR service line in a multi-national corporation
• Minimum 5 years business experience and have held a CtC/Accounts Receivable management position in a similar organization
• Strong understanding of the end-to-end AR process including Customer Credit Vetting, Sales and Service Order Fulfilment, Invoice Processing, Credit and Collections, Cash & Payment Application, Customer Care & Dispute Management
• Excellent understanding of the critical success factors for GBS as reliable, effective and efficient business service provider
• Demonstrated knowledge and understanding of SAP-ERP (proficiency in Microsoft office suite)
• Must have a strong proficiency in all aspects of accounting, as well as customer service, process improvement people and project management skills
• Experience of setting up and/or operating CtC processes in a GBS type environment is desirable
• Lean / Six sigma qualification, or equivalent, an asset
• Demonstrated knowledge of GAAP and IFRS guidelines
• Ability to manage diverse stakeholders
• Strategic thinking and operational delivery
• Customer focus
• Ability to lead and motivate teams
• Excellent communication skills
• Drive/enthusiasm/team worker
• Change leadership
• Service delivery orientation
• Commercial acumen
• Experience in a global finance function of a multinational corporation
• Ability to travel if necessary

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Responsibilities:

• Lead CtC teams to deliver required service
• Ensure that service levels for tele sales activities, customer contact (including customer care and issue resolution), managing sales orders, accounts receivable (e.g. credit management, AR ledger, disputes/deductions) and overall process management (including master data management), are in line with SLAs
• Contribute to the definition, analysis and improved design of CtC processes on an ongoing basis
• Help develop operational specifications for financial systems
• Help develop, maintain and assess internal controls related to accounting and financial reporting systems
• Contribute to the definition of service standards and continuous management of service level agreements
• Contribute to the definition and maintenance of key performance indicators (KPIs)
• Promote the culture and mindset of continuous improvement, lead initiatives associated with end to end CtC process and ensure alignment with agreed continuous improvement approach
• Develop and maintain key external relationships (e.g. auditors, tax authorities) and foster continued service improvement
• Ensure all transactions comply with all corporate policies and auditing requirements
• Work with senior business and functional leads to agree the transition of existing CtC services into GBS on an agreed timeline
• Interact successfully with non-financial personnel as well as with internal and external auditors
• Support the recruitment, retention, motivation and development of staff to operate the CtC process in the Centre
• Manage a high performance team, providing strong leadership and customer service focus

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We offer:

• A unique opportunity to boost your career within an emerging business service center
• Being a part of the worldwide market leader company
• Development by participation in interesting and challenging projects in international environment
• Learning best practices
• Stable employment
• Attractive salary, bonuses and benefits package
• Good atmosphere at work
• Comfortable work conditions

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