Collection Specialist with Spanish Ref. No: 7280

Our Client, a big American corporation is one of the world's leading direct sales companies. It operates in more than 50 countries around the world offering a variety of products: health, beauty and home care.

Cracow's Business Service Center provides services in the fields of Finance, Customer Service, Marketing, IT and HR.

 

Currently, we are looking for Candidates interested in developing their career in the financial sector

Region: Kraków, małopolskie

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Your area of responsibilities will include:

• Reviewing customers accounts
• Contacting customers (inbound and outbound calls, e-mails) to help settle the payments
• Showing customer-centric approach so as to create excellent customer service experience;
• Supporting offline tasks to maintain proper workflow;
• Displaying proactive approach to the daily tasks when it comes to process improvements, better collection method

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You are a perfect candidate if you have:

• Ability to work in the afternoons (2pm -10 pm)
• Excellent verbal and written command of Spanish
• Very good English knowlegde
• Proven commitment to high quality customer service
• Ability to handle difficult customer calls
• Positive attitude towards customers
• Good work organization and prioritization skills
• Practical knowledge of MS office applications
• Experience in debt collection or call centre would be an asset

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We offer:

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