Avaya Engineer Ref. No: 8292

Our Client is a fast-growing company from medical sector, which support an international companies  mostly from USA and Ireland. Due to intensive development we are looking for an independent specialists, who will be responsible for building new contact centre in Cracow.

Region: Kraków, małopolskie

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Requirements:

• Strong understanding of Avaya Contact Center technologies, including CMS and WFO
• Experience in installing, supporting, or administering Avaya products, with at least 3-5 years of Avaya technical support experience
• Advanced experience in VoIP and SIP technologies
• Ability to diagnose and troubleshoot issues in networking with TCP/IP and SIP, SNMP, TLS protocols
• Understanding of QoS (Quality of Service) and the OSI model
• Very good English (at least B2)
• Strong communication skills and the ability to work effectively with co-workers and fulfill customer requests
• Certifications from Avaya Learning, including ACIS or ACSS in any Avaya product would be an asset
• Availability to work in afternoon shifts

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Responsibilities:

• Maintenance of Avaya communication systems, including IP/SIP Systems, based on Avaya technologies, converged technologies, and Contact Center
• Provide remote support for Avaya Aura Communication Manager, Avaya Experience Platform, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, SBCE Avaya provisioning software, and IP networking
• Diagnose trouble on SIP environments/system integrations
• Troubleshoot IP protocol traces, logs, and integration products
• Support Voice over IP/SIP, end-points, and trunks
• Support contact center applications, including CMS and WFO
• Interface with other vendors, Carrier Service providers, and 3rd party manufacturers
• Perform moves, adds, and changes for customers when needed
• Perform project specific CTI Integrations where needed
• Provide 2nd and 3rd Line support to service desk analysts

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Offer:

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